Warranty & Product Guarantee Policy

Warranty coverage becomes immediately void under any of the following conditions. No exceptions are granted under any circumstances:

• Visible physical damage (cracks, dents, scratches, or deformation)
• Liquid ingress or moisture exposure (corrosion, watermarks, oxidation)
• Burn marks, overheating evidence, or electrical surge damage
• Unauthorized repairs, modifications, or tampering attempts
• Altered, removed, or damaged serial numbers, IMEI, or authentication stickers
• Software modifications including rooting, jailbreaking, or custom ROMs
• Missing original accessories, packaging, or documentation
• Usage contrary to manufacturer specifications or guidelines
• Improper handling, storage, or transportation damage
• Normal wear and tear exceeding reasonable expectations
• Cosmetic imperfections not affecting functionality
• Damage from power supply incompatibility or improper charging

Step 1: Preliminary Requirements Check

Before initiating any claim, ensure you meet all prerequisites:

• Product is within valid warranty period
• Issue is covered under warranty terms
• All original accessories and packaging available
• Clear photographic/video evidence of defect
• Purchase invoice and warranty documentation

Step 2: Claim Submission Methods

Choose your preferred submission channel based on claim complexity:

All warranty claims undergo rigorous multi-stage inspection by our Quality Assurance team:

• Physical condition assessment for damage evidence
• Functional testing to verify reported issues
• Warranty term verification against purchase date
• Documentation validation (serial numbers, receipts)
• Comparison with manufacturer defect databases
• Review of customer-provided evidence

Possible Resolution Outcomes

Based on inspection findings, we may issue one of the following decisions:

• Approval for replacement with identical/similar product
• Rejection due to policy violation or void conditions
• Redirection to authorized manufacturer service center
• Request for additional evidence or diagnostic testing
• Partial compensation or store credit for minor issues

Shipping cost allocation follows strict guidelines to ensure fairness and transparency:

Critical interconnection between warranty claims and Shop & Win contest participation:

• Any product return resulting from warranty claim immediately cancels associated Shop & Win entry
• Full refunds or replacements void all contest eligibility for that transaction
• Previously awarded prizes become immediately invalid upon warranty claim approval
• No transfer of prize eligibility to replacement products
• Partial refunds may result in proportional prize cancellation

Mega Prize Mall assumes limited liability under warranty provisions:

• No responsibility for personal data loss from devices
• No compensation for indirect or consequential damages
• No liability for business interruption or downtime
• No responsibility for third-party service delays
• No guarantee of replacement stock availability
• No liability for courier or logistics service issues
• No responsibility for manufacturer service center actions

We reserve unilateral rights to modify this warranty policy:

• Current online version supersedes all previous iterations
• Changes apply immediately to all future purchases
• Existing warranty claims follow policy version at purchase time
• Major policy changes announced via website notifications
• Customers responsible for reviewing updated policies