Returns & Refunds Policy

Mega Prize Mall is committed to customer satisfaction and fair return practices. This policy outlines our structured approach to returns and refunds.

• Customer satisfaction as primary objective
• Fair and transparent eligibility criteria
• Clear timelines and communication
• Quality verification for protection
• Integration with promotional programs

Returns are approved ONLY under these specific conditions:

• Defective or damaged product upon delivery
• Wrong item or incorrect variant delivered
• Product materially different from description
• Missing parts or accessories from package

Verification Requirements

All requests undergo systematic verification:

• Quality control team assessment
• Photographic and video evidence review
• Packaging and product condition check
• IMEI/serial number verification

Hygiene & Personal Use Items

Non-returnable due to hygiene concerns:

• Opened or used earphones and earbuds
• Headphones with removed hygiene seals
• Smartwatches with activated warranty
• Any wearable with signs of personal use

Consumable & Accessory Items

Non-returnable once opened:

• Screen protectors and tempered glass
• Phone cases and protective covers
• Cables, chargers, and adapters
• Cleaning kits and maintenance tools

Processing Timeline Breakdown

Complete return-to-refund cycle:

• Request Submission: Within 72 hours of delivery
• Initial Review: 24 hours maximum
• Pickup Scheduling: 24-48 hours post-approval
• Quality Inspection: 1-2 business days
• Refund Processing: 1-3 business days post-approval

To qualify for return acceptance, products must meet ALL conditions:

• Complete unused condition with original packaging
• All accessories, manuals, and freebies included
• Original packaging intact without damage or marks
• Matching IMEI/serial numbers on product and invoice
• No signs of tampering, water damage, or physical abuse
• Factory settings and software locks intact

Condition Verification Process

Systematic verification procedures:

• Visual inspection for physical damage
• Functionality testing for defects
• Accessory count and verification
• Packaging integrity assessment
• Documentation cross-verification

Refund Processing Sequence

Refunds issued after successful completion:

1. 1
   Quality inspection approval at facility
2. 2
   Return verification and documentation
3. 3
   Refund processing initiation
4. 4
   Method-specific transfer execution
5. 5
   Customer notification completion

Refund Method Timelines

Processing times by payment method:

• Credit/Debit Cards → 5-10 business days (bank processing)
• Bank Transfer → 2-5 business days (local clearing)
• Store Credit → Instant account credit
• Digital Wallets → 3-7 business days (partner processing)

Pickup Charge Structure

Pickup costs allocated based on return reason:

Pickup Coordination

Structured pickup process:

• Automated scheduling upon return approval
• SMS/email notification with time window
• QR code or reference number for pickup
• Pickup confirmation and tracking

7.1 Automatic Entry Cancellation

Immediate system actions upon return:

• Contest entry marked "Invalid - Return Initiated"
• Removal from current contest participation pool
• Automatic disqualification from pending draws
• Notification sent to registered email

7.2 Post-Entry Return Scenarios

Different scenarios for contest entries:

• Pre-draw returns: Complete entry removal
• Post-draw returns: Prize forfeiture if selected
• Multi-order returns: Pattern detection activation
• Suspicious activity: Account review triggers

7.4 Integrity Protection Measures

Fraud prevention and fairness measures:

• Automated return-contest cross-referencing
• Pattern detection for return abuse
• Manual review for suspicious activity patterns
• Escalation to compliance team for investigation

8.1 Online Dashboard (Recommended)

Step-by-step portal submission:

1. 1
   Login to Mega Prize Mall account
2. 2
   Navigate to "My Orders" section
3. 3
   Select specific order for return
4. 4
   Click "Request Return/Refund"
5. 5
   Select reason from dropdown menu
6. 6
   Upload required evidence files
7. 7
   Submit for quality team review

Evidence Requirements

Mandatory documentation for all methods:

• 3-5 high-resolution photos showing issue
• Video demonstrating defect (for electronics)
• Clear packaging and shipping label images
• IMEI/serial number photos if applicable

8.2 Email Submission Method

Structured email format required:

• To: support@megaprizemall.com
• Subject: Return Request - Order #[Number]
• Body: Full name, order number, issue description
• Attachments: Required evidence files
• Contact: Phone number for verification

Returns automatically rejected for these violations:

• Incomplete or unclear evidence submission
• IMEI/serial number mismatch with invoice
• Customer-induced damage or modification
• Missing accessories or original packaging
• Signs of use, wear, or tampering
• Submission beyond 72-hour window
• Wrong product returned (different item)

Warranty Coverage

Manufacturer warranty terms:

• Standard 1-year manufacturer warranty
• Coverage for manufacturing defects only
• Exclusion of physical damage or misuse
• Service through authorized centers

Warranty Claim Process

Structured claim procedure:

• Contact manufacturer support directly
• Provide purchase proof and warranty card
• Follow manufacturer service procedures
• Service center assessment and repair