Privacy Policy | Mega Prize Mall - Mobile Accessories & Prize Draws

Introduction

Mega Prize Mall ("we", "our", "us") operates as an innovative e-commerce marketplace specializing in mobile accessories, exclusive bargain deals, and engaging prize-based shopping experiences. This comprehensive Privacy Policy explains in detail how we handle, process, and protect your information when you use our website, mobile application, or participate in our promotional programs.

By accessing or using Mega Prize Mall, you acknowledge that you have read, understood, and agree to the data practices described in this policy. Your continued use of our services constitutes acceptance of any updates to this policy.

Information We Collect

Personal Information You Provide

Name, email address, phone number, shipping address, billing details (securely processed through PCI-compliant gateways), order history, account credentials, and communication preferences.

Automatically Collected Data

IP address, device information (model, OS), browser type, pages viewed, time spent, shopping cart activity, click patterns, referral sources, and geolocation (with consent).

Third-Party Sources

Payment gateways (Stripe, PayPal), delivery partners (FedEx, DHL), analytics providers (Google Analytics 4), marketing platforms, and social media integrations.

How We Use Your Information

Order Processing & Delivery

Process purchases, calculate taxes, ship items, provide real-time tracking updates, and handle returns/exchanges.

Account & Customer Support

Create and maintain your account, verify identity, respond to support requests (average 2-hour response time), and manage loyalty programs.

Lucky Draw & Prize Programs

Register competition entries, verify winners through secure algorithms, contact for prize delivery, and publish winner announcements (with consent).

Security & Fraud Prevention

Prevent payment fraud using machine learning algorithms, detect suspicious activity, comply with legal obligations (GDPR, CCPA), and maintain transaction records for 7 years as required by law.

Personalization & Marketing

Send personalized product recommendations, promotional offers (opt-out available), and relevant content based on shopping behavior.

How We Protect Your Data

End-to-end encrypted data transmission using 256-bit SSL/TLS certificates
PCI-DSS compliant payment processing - we never store full credit card details
Role-based access control with multi-factor authentication for staff
Quarterly security audits and penetration testing by third-party experts
AES-256 encrypted servers with daily automated backups
Advanced Web Application Firewall (WAF) and DDoS protection
Regular security training for all employees handling customer data

Cookies & Tracking Technologies

Essential cookies: Maintain user sessions and shopping cart data
Preference cookies: Remember language, currency, and display settings
Analytics cookies: Track site performance using anonymized data
Marketing cookies: Personalized recommendations and retargeting (opt-out available)
Third-party cookies: Social media integrations and payment processors
Local storage: Cache frequently accessed data for faster loading

Your Data Protection Rights

Right to Access: Request a copy of your personal data in machine-readable format (GDPR Article 15)
Right to Rectification: Correct inaccurate or incomplete information (GDPR Article 16)
Right to Erasure: Request deletion of personal data under certain conditions (GDPR Article 17)
Right to Restrict Processing: Limit how we use your data (GDPR Article 18)
Right to Object: Opt-out of marketing communications and certain processing (GDPR Article 21)
Right to Data Portability: Receive your data in structured, commonly used format (GDPR Article 20)
Right to Withdraw Consent: Revoke previously given consent at any time
Right to Non-Discrimination: Not receive discriminatory treatment for exercising rights (CCPA Section 1798.125)

Contact Our Privacy Team

Data Protection Officer

For privacy-related inquiries, data subject requests, or concerns about how we handle your information, please contact our dedicated privacy team. We are committed to responding to all requests within the statutory timeframes.

Email: support@megaprizemall.com

DPO: support@megaprizemall.com

Phone: +92 325 4007037

Website: https://megaprizemall.com

Response Times: We acknowledge all privacy inquiries within 24 hours and provide substantive responses within 30 days as required by GDPR. For urgent matters, please mark your email as "URGENT: Privacy Request".

Important Legal Notices

Children's Privacy (COPPA Compliance): We do not knowingly collect personal data from users under 13 years of age. If we become aware of such collection, we will delete the information immediately. Parents/guardians may contact us to review or delete their child's information.

International Data Transfers: Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs) and adequacy decisions as recognized by the European Commission.

Policy Updates: We may update this policy to reflect legal, technical, or business developments. Continued use of our services after changes constitutes acceptance of the updated terms. We notify users of material changes via email or site notifications.

Data Retention: We retain personal data only as long as necessary for the purposes collected, typically 7 years for transaction records as required by tax laws, or until you request deletion (whichever is shorter).

Need help understanding your privacy rights or want to exercise your data protection rights?